At Fjallraven Sales Shop, we craft gear to withstand your greatest adventures. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If your gear doesn’t meet your expectations, our hassle-free return and exchange policy is here to help.

Our Return Policy

We gladly accept returns and exchanges for 15 days from the date you receive your item(s). To be eligible, items must be unworn, unused, and in their original packaging with all tags attached.

Please Note: For the health and safety of our community, we cannot accept returns on certain personal items. Balaclavas and Headbands are considered final sale and are not eligible for return or exchange due to their intimate nature.

The Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, contact our Customer Adventure Team at [email protected] to request a Return Merchandise Authorization (RMA) number. Please use the template below to ensure we have all the necessary information.
  2. Receive Instructions: We will email you the RMA number and detailed instructions on where to ship your return.
  3. Pack and Ship: Securely pack the item(s) in their original packaging, include a copy of your order confirmation, and clearly write the RMA number on the outside of the box. Ship your return to our fulfillment center at:

    Fjallraven Sales Shop Returns
    513 Sundown Lane
    Austin, US 78664

    Please note: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.
  4. Inspection and Processing: Once we receive your return, our team will inspect the item(s). Upon approval, we will process your refund or exchange within 3-5 business days.

Return & Exchange Request Template

To expedite your request, please email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Customer Adventure Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Full Name: [Your Full Name] Email Address: [Your Email Address] Product Name(s): [Name of Product(s)] Reason for Return/Exchange: [Please specify reason] I have read and understand the return policy. Thank you, [Your Full Name]

Refunds

Timing: After we receive and approve your return, please allow 3-5 business days for the refund to be processed. The timing for the credit to appear in your account will then depend on your bank or card issuer’s policies, but it typically takes 5-10 business days.

Method: Refunds will be issued to the original method of payment used for the purchase (Visa, MasterCard, JCB, or PayPal). Please note that shipping fees are non-refundable.

Exchanges

To exchange an item for a different size or color, please follow the standard return process. Once your return is received and processed, you will be refunded for the original item. You can then place a new order for the desired item on our website.

For any further questions, our Customer Adventure Team is always ready to assist you on your journey. Reach out to us at [email protected].

Happy Adventures,
The Fjallraven Sales Shop Team