Privacy Policy

Last Updated: October 27, 2023

At Fjallraven Sales Shop (“we,” “us,” or “our”), we value the trust our global community of adventurers places in us. Just as we craft reliable gear for your journeys, we are committed to protecting your personal information with the same dedication to quality and security. This Privacy Policy explains how we collect, use, share, and protect your information when you visit venturewearstore.com.

1. Information We Collect

To provide you with a seamless shopping experience and support your adventures, we collect information that you provide directly to us:

• Personal Identifiers: Name, email address, shipping address, and phone number when you create an account or place an order.
• Payment Information: Payment card details (Visa, MasterCard, JCB) or PayPal account information. Note: We do not store your complete payment card details on our servers.
• Order Details: Products you purchase, order value, and transaction history.
• Communications: Records of correspondence if you contact our Customer Adventure Team.
• Technical Data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use your information to support your adventures from the moment you gear up:

• Process your orders and payments securely.
• Ship products to your doorstep and provide tracking information.
• Communicate with you about orders, products, and promotions (with your consent).
• Improve our website, products, and customer service.
• Prevent fraud and enhance the security of our website.
• Comply with legal obligations.

3. Sharing and Disclosure of Information

We value your trust and only share your information when necessary:

• Service Providers: We share information with trusted partners who assist us in operating our website, processing payments, and delivering orders (e.g., shipping carriers, payment processors).
• Legal Compliance: We may disclose information if required by law or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger or sale, customer information may be transferred as a business asset.
• With Your Consent: We may share information for other purposes with your explicit consent.

International Transfers: As a global brand, we may transfer and process your information outside your country of residence, including in the United States, but we ensure it remains protected by appropriate safeguards.

4. Data Storage and Security

Your security is our priority. We implement robust measures to protect your information:

• All transactions are encrypted using Secure Socket Layer (SSL) technology.
• We never store your complete payment card details on our servers.
• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
• Our team in Austin, Texas, carefully handles your data with strict access controls.

5. Your Rights and Choices

As an adventurer, you have control over your information:

• Access and Update: You can review and update your account information by logging into your account on our website.
• Marketing Communications: You can opt-out of marketing emails by clicking the “unsubscribe” link in any email.
• Data Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
• Cookies: You can manage your cookie preferences through your browser settings (see below).

To exercise your rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our trails:

• Essential Cookies: Required for website functionality, such as adding items to your cart.
• Analytical Cookies: Help us understand how adventurers use our site to improve our offerings.
• Marketing Cookies: Used to show relevant ads for gear and adventures on other websites.

You can adjust your browser settings to refuse cookies, but this may limit your ability to use some features of our website.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

8. Contact Us

If you have any questions about this Privacy Policy or your personal information, please reach out to our Customer Adventure Team: