Welcome to the Fjallraven Sales Shop FAQ page. Here you’ll find answers to common questions about our products, shipping, returns, and more. We’re committed to supporting your adventures wherever they may take you.

Products & Gear

What types of products does Fjallraven Sales Shop specialize in?
We specialize in high-quality outdoor gear and apparel designed for adventure. Our product range includes backpacks (day packs, climbing packs, kids backpacks), clothing (including kids fleece jackets), camping accessories, climbing gear, headwear (balaclavas, ball caps, hats, headbands), belts, duffels, dry bags, and gear care products.
Are Fjällräven products suitable for extreme weather conditions?
Yes, our products are crafted with the Scandinavian wilderness in mind, making them exceptionally durable and reliable for various weather conditions. From mountain treks to urban exploration, our gear is designed to perform when it matters most.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do you ship internationally?
Yes! We proudly offer global delivery to most countries worldwide. Currently, we’re unable to ship to a few remote areas and parts of Asia where delivery networks are limited, but we’re continuously working to expand our reach.

Shipping & Delivery

What shipping options are available?
We offer two streamlined shipping methods:
– Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after dispatch.
– Free Shipping: Available on orders over $50, processed in 1-2 business days and delivered via EMS within 15-25 days after dispatch.
How long does it take to process orders?
All orders are processed within 1-2 business days at our Austin, Texas headquarters, where our team carefully prepares your gear for its journey to you.
Will I receive tracking information for my order?
Yes, once your order is dispatched, you’ll receive tracking information via email so you can follow your gear’s journey right to your doorstep.

Returns & Exchanges

What is your return policy?
We stand behind all our products. If your gear doesn’t meet your expectations, you may return items within 15 days of receipt for a full refund or exchange. Please contact our customer adventure team at [email protected] to initiate a return.
How do I initiate a return or exchange?
Simply contact our customer adventure team at [email protected], and we’ll guide you through the straightforward process. We aim to make returns as hassle-free as possible.

Account & Customer Service

How can I contact customer service?
Our customer adventure team is available via email at [email protected]. While we ship globally from our Texas base, we maintain a local approach to customer care, understanding the unique needs of adventurers in different regions and climates.
Where is Fjallraven Sales Shop located?
Our headquarters is located at 513 Sundown Lane, Austin, US 78664. From here, we carefully check, pack, and prepare all orders for their voyage to adventurers worldwide.

Can’t find the answer you’re looking for? Contact our adventure team at [email protected] – we’re happy to help gear up for your next journey!