At Fjallraven Sales Shop, we believe that your journey should begin the moment you order, not when your gear arrives. That’s why we’ve crafted a delivery experience that’s as reliable and adventurous as our products. Whether you’re gearing up for a mountain trek or urban exploration, we ensure your Fjällräven equipment reaches you with efficiency and care, no matter where you are in the world.
Shipping Options Designed for Modern Explorers
Understanding that our community values both speed and sustainability, we offer two streamlined shipping methods to meet your needs:
- Standard Shipping – $12.95: For those eager to embark on their next adventure quickly, we partner with premium carriers like DHL and FedEx. Your order will be processed within 1-2 business days and delivered to your doorstep within 10-15 days after dispatch. Perfect for when you need reliable gear without the long wait.
- Free Shipping – On orders over $50: For the conscious adventurer who plans ahead, we offer free worldwide shipping via EMS. Orders are processed within 1-2 business days and arrive within 15-25 days after dispatch. This option combines economy with our commitment to making quality gear accessible globally.
From Our Warehouse to Your Adventures
Every order begins its journey at our Austin, Texas headquarters, where our team of outdoor enthusiasts carefully checks, packs, and prepares your gear for its voyage. Each Fjällräven item is handled with the same respect we’d show our own expedition equipment—because we know your adventures depend on it.
Once dispatched, you’ll receive tracking information via email, allowing you to follow your gear’s journey across continents and right to your door. Our logistics partners were chosen for their global reliability and commitment to reducing environmental impact, aligning with our sustainability values.
Return Journey: No-Hassle Returns
We stand behind every product we curate, but if your gear doesn’t meet your expectations, we offer a straightforward return policy. You may return items within 15 days of receipt for a full refund or exchange. Simply contact our customer adventure team at [email protected] to initiate the process.
Global Community, Local Care
While we ship worldwide from our Texas base, we maintain a local approach to customer care. Our team understands the unique needs of adventurers in different regions and climates, ensuring that your gear selection and delivery experience feels personal, not transactional.
Wherever you are—from the trails of Patagonia to the urban landscapes of Europe—we’re committed to being your reliable gear companion. Your adventure deserves equipment that arrives ready to perform, and our delivery services are designed with exactly this purpose in mind.